Cookie Policy

Effective Date: 11 July 2025
Business Name: Unchained Therapy
Website: www.unchainedtherapy.co.uk

This Cookie Policy explains how Unchained Therapy ("we", "us", or "our") uses cookies and similar technologies when you visit our website. We are committed to protecting your privacy, especially given the sensitive nature of psychotherapy services.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They help the website function properly, remember your preferences, and provide us with anonymised usage information to improve your experience.

2. Why We Use Cookies

As a psychotherapy service, we prioritise your confidentiality. We use only essential and privacy-conscious cookies to:

Ensure the website works correctly and securely
Understand general (non-identifiable) usage patterns to improve user experience
Remember your cookie preferences

We do not use cookies to track individuals or for targeted advertising. We do not collect or share identifiable health or therapy-related information through cookies.

3. Types of Cookies We Use

a) Strictly Necessary Cookies

These are essential for the functioning of our website (e.g., page navigation, security features). Without these cookies, the website may not work as intended.

b) Performance/Analytics Cookies

We may use anonymised tracking (e.g., Google Analytics with IP anonymisation enabled) to understand how visitors use our site. This helps us improve accessibility and performance. You can opt out of these cookies via our cookie banner.

c) Functionality Cookies

These remember choices you make (like preferred language or region) to provide an enhanced, more personal experience.

4. Third-Party Cookies

Our website may embed third-party content (e.g., appointment booking systems, maps, or videos from services like Google Maps or YouTube). These providers may place cookies on your device. We recommend reviewing their privacy policies for full details.

Common third-party tools we may use include:

Google Analytics (with anonymisation)
Google Maps (for practice location)
[Appointment Booking Tool] (e.g., Calendly, Cliniko, WriteUpp)

We do not allow any advertising or marketing cookies from third parties.

5. Managing Cookies

You can manage your cookie preferences through our cookie banner when you first visit the site, or update them at any time via your browser settings.

Browser-specific cookie controls:

Please note that disabling cookies may affect the functionality of some parts of our website.

6. Legal Basis for Use

Under the UK GDPR and PECR, we rely on:

Consent for all non-essential cookies (e.g., analytics)
Legitimate interest for essential cookies necessary to operate our website

You can withdraw your consent at any time.

7. Updates to This Policy

We may update this policy to reflect changes to our practices or for legal or regulatory reasons. The updated version will be posted here with a revised "Effective Date".

8. Contact

If you have any questions about our Cookie Policy or data privacy, please contact:

Unchained Therapy

Email: unchainedtherapy@gmail.com